Better English Lessons
Who says this? |
|
| 1. Can I help you? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 2. Can I speak to Ms Dupont, please? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 3. Who's calling, please? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 4. This is Jane Coolimoor from Apex Industries. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 5. One moment, please. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 6. Hold the line, please. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 7. Putting you through. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 8. I'm afraid she's out of the office today. I'm replacing her. Can I help you? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 9. Can I take a message? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 10. Tricia Mellor speaking. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |